Do you have a question, an offer, or a technical issue? There are several ways to contact the Goxost team—choose the one that’s most convenient for you from the options below. Every request will be answered.
Main contact channels
- Email: info@goxost.net — the primary address for all general questions, partnership proposals, and official requests.
- Telegram: @codepen_chat — for quick question-and-answer and short tips.
- Support system: the request (ticket) section in your account — the most effective way for technical issues, because the request is sent directly to the on-duty specialist and the conversation history is retained.
Where to contact us for which issue
- Technical issue (the website won’t open, mail isn’t working, the server is slow) — open a request via the support system. To help us resolve the problem faster, leave the domain name, the error text, and when it started.
- Payments and billing — email info@goxost.net. In your message, include your account login and the payment date.
- Advice on choosing a service — if you don’t know which plan is right for you, briefly write about your project: the number of daily visits, the type of website, and the technology. We will recommend the best solution.
- Partnership and integration — review the partnership terms, then send your proposal to info@goxost.net.
- Mass media and press — send your requests with the subject “Press”.
How your request is handled
Our support service works at any time of day. Requests are processed in the order they are received, but urgent issues related to service downtime are handled outside the queue. You will receive a response via the channel you used to submit the request—by ticket, the response appears in your account; by email, the response appears in your email.
What helps resolve your request faster
- Provide the domain name or service identifier.
- Copy the error text in full—if you have a screenshot, that’s even better.
- Write when and after what action the problem started.
- If you made any changes (code, settings, DNS), also mention that.
Our ecosystem
Goxost is one of the products developed by the MIRINFO LLC team. You can learn about our other projects—services in the areas of payments, messaging, and education—on the Our Projects page. You can also send questions about them through the contact channels on this page.
Details
- Organization: MIRINFO LLC
- Website: goxost.net
- Email: info@goxost.net
Write to us—we’re always in touch.